Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Southport | GPhC No. 9012511 | Last updated: July 2026

Pharmacy Weight Loss Southport is a GPhC registered online pharmacy weight loss clinic. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

Pharmacy Weight Loss Southport operates as an online pharmacy clinic serving patients in Southport and across the UK. We are registered with the General Pharmaceutical Council (GPhC No. 9012511). As a data controller, we determine how and why your personal data is processed.

2. Data We Collect

When you use our services, we may collect the following types of information:

• Personal identifiers: Full name, date of birth, address, email address, and phone number.
• Health information: Medical history, current medications, weight, BMI, and other clinical details necessary to provide safe pharmacy and weight loss services.
• Payment information: Billing details processed securely through our payment provider. We do not store full card details.
• Technical data: IP address, browser type, and device information collected automatically when you visit our website.
• Communications: Records of any correspondence you have with our pharmacy team.

3. How We Use Your Data

We use your personal and health data to provide safe, effective, and legal pharmacy services. Specifically, we use your information to:

• Assess your suitability for weight loss treatments and medications.
• Process and dispense prescriptions following pharmacist approval.
• Arrange delivery of your medication, which typically takes 1 working day once approved by our pharmacist.
• Communicate with you regarding your order, treatment, or any clinical concerns.
• Comply with our legal and regulatory obligations as a registered pharmacy.
• Maintain accurate patient records for clinical safety purposes.
• Improve our website and services based on anonymised usage data.

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and, for health data, the provision of healthcare and treatment under Article 9(2)(h) of the UK GDPR.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: Help us understand site usage through anonymised data.
• Functional cookies: Remember your preferences to enhance your experience.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect how our website functions.

5. Sharing Your Data With Third Parties

We do not sell your personal data. We may share your information with trusted third parties only where necessary to deliver our services, including:

• Delivery and logistics providers to fulfil your medication orders.
• Secure payment processors to handle transactions safely.
• NHS and other healthcare providers where clinically required or legally obligated.
• Regulatory authorities such as the GPhC, where we are required to comply with inspections or legal requests.
• IT and hosting service providers who support our website and systems under strict data processing agreements.

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. Financial and transactional records are kept for 6 years in accordance with HMRC requirements. Data no longer required is securely deleted or anonymised.

7. Data Security

We take appropriate technical and organisational measures to protect your personal and health data against unauthorised access, loss, or disclosure. Our systems use encryption and secure protocols. Access to patient records is restricted to authorised clinical and administrative staff only.

8. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have a concern about how your information is handled, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

You also have the right to raise concerns with the relevant supervisory authority if you are unhappy with how your data has been handled.